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Self-Service: A Key to Extending the Season for Rental- and Accommodation Businesses

For many accommodation businesses, the peak season is limited to just a few months, often summer or winter, depending on the location and offerings. The rest of the year, both occupancy and revenue can fluctuate, creating challenges in running the business with the right number of staff while still turning a profit.

Focus on Building Year-Round Destinations

The tourism industry is evolving. Peak season is fully booked, and more businesses are looking towards the shoulder seasons and year-round operations. By facilitating self-service and smart energy management, businesses can tackle this challenge and extend their season with predictable operational costs. Let’s take a closer look at why self-service and smart energy management can be an effective strategy for extending the season.

Reduced Need for Personnel

One of the most obvious advantages of self-service is the reduction in personnel costs. When guests can check in and out by themselves, the need for staff at the reception is reduced. This frees up personnel resources, allowing them to focus on other tasks such as serving or hosting.

Flexibility and Availability

Self-service solutions make it possible to offer accommodation year-round without requiring much administrative work. Automated systems for reservations, payments, and key handling give guests the freedom and flexibility they desire. Modern travelers, especially younger generations, are accustomed to technology and appreciate flexible solutions. Self-service concepts can therefore appeal to a broader audience.

Automation and Smart Temperature Control Provide Operational Savings

Whether it’s summer or winter, ensuring the right temperature in rental units can lead to extra costs. Keeping “all rooms” warm at all times in case occupancy increases will show up on the electricity bill. At the same time, there’s the risk of guests arriving to rooms that are either too cold or too hot, adjusting thermostats themselves. Automation that follows the guest journey—from booking to arrival, stay, and departure—allows the business to adjust the temperature in each unit, ensuring that you’re not wasting energy or welcoming guests to freezing rooms. A good automation solution saves money while ensuring a comfortable temperature when the guest is actually in the unit.

Additionally, being able to put certain rental units or entire floors on standby while maintaining a comfortable temperature in the units you expect to rent out allows for greater flexibility and maximizes the potential of your rental units.

Focus on Experiences

With reduced costs and more automated processes, the business can focus on improving the experiences they offer. This could include facilitating nature experiences, thematic events, or local activities. Offering unique and memorable experiences can attract guests year-round and help build a reputation as an exciting destination regardless of the season.

Self-service and automation are more than just cost-saving measures; they are a strategic approach that can help extend the season and increase profitability for accommodation businesses. By implementing smart self-service solutions, businesses can not only survive but thrive throughout the entire year.

/ 15th of October 2024

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