How can we help?

On this page we have made it easy for you to find answers to frequently asked questions.

Invite is software that connects booking systems, digital locks, and digital heaters.

The system consists of two parts: a control panel for administration and a user interface (app/webapp) for guests. Invite’s solution is specifically developed for rental and accommodation businesses.

Invite automates the guest journey and streamlines daily operations.

With Invite, you can reduce time consuming tasks suck as check-in, access key management, temperature management and guest communication.

The result is less time spent on administrative work, lower operational costs and more time for your guests.

Invite connects your booking system, digital locks, temperature control, and guest communication, so tasks that used to require manual work now happen automatically.

You don’t need to change your entire way of working. You keep using the systems you already know, but with a more digital workflow where routines are automated and information flows between systems.

That means an easier day-to-day for you and a better experience for your guests.

No, they actually don’t. Guests receive a seamless, digital guest journey through a message containing an access code or link to Invite InStay, which is connected to the rental unit they will be staying in. In addition, the unit is pre-heated or cooled to the right temperature upon their arrival.

Invite suits rental and accommodation businesses that want to streamline their operations, save time, and reduce costs through automation.

Whether you run a hotel, a campsite, cabin rentals, apartment rentals, or another type of accommodation business, Invite can be adapted to your operations and needs.

No. Invite is not a booking system – it’s a solution that automates the guest journey before, during, and after the stay.

By connecting Invite to your booking system, bookings are synced automatically.

Invite then makes sure the guest gets the right information at the right time, access to digital keys, automatic temperature control to reduce energy consumption, and information about activities and services.

You keep working as usual in the booking system you already use, while Invite automates guest follow-up and streamlines daily operations.

No. Invite is not a lock system, but a platform that integrates with a range of smart lock systems.

Through the integration, Invite can automatically give guests access to digital keys or access codes based on your bookings.

At the same time, Invite can manage guest communication, temperature, and other automated tasks before, during, and after the stay.

If you already have a compatible lock system, it can be connected to Invite. If you don’t have a smart lock system yet, we’ll help you find a solution that fits your needs.

No. Invite can be used both with and without a booking system. For accommodation businesses, we recommend integrating Invite with your existing booking system.

That way, bookings, guest communication, access, and temperature control are handled automatically, so processes flow seamlessly and you get maximum benefit from the automation.

You will find all compatible booking systems here.

No. You don’t need smart locks or heating control to use Invite.

Invite is a flexible platform that can be adapted to your needs. You can start with features like sending guests information about their booking and practical details, and later expand with digital access, temperature control, and other automations as the need arises.

This means you can adopt Invite at your own pace – and expand the solution over time.

If you use VisBook, guests can pay for both their stay and any purchases made during the stay. Payment is completed at checkout in Instay, which is part of the Invite solution.

For most booking systems, payment is handled as before, for example through your website or your booking system.

No. You continue to use your booking system as normal. It will still be your main system.

The Invite control panel gives you

  • status on all your rental units, no matter where you are
  • remote management of access and temperature
  • automatic settings for your guests, such as when they recive notifications and information
  • the possibility to grant and revoke access when needed

Invite is cloud based and works from desktop, tablets and mobile phones.

That depends on what lock system you have.

If you have digital locks with internet connection your guests don´t have to download anything. The recive an access code or a link to your guest portal – providing them with everything they need during their stay. When the guest arrives, their rental unit is already at the perfect temperature.

Do you have locks without internet connection? In that case the guest needs to download the InStay app to access their digital key.

During long term stays we recommend using the Invite InStay app, no matter what lock system you use.

With the InStay app, the key is always easy accessible in one place, instead of searching through text messages or emails with access information.

You can find the complete list of integrated booking systems here.

If you can´t find your booking system in our list send us an email. We are continuously developing integrations based on our customers needs. We might already be working on it!

Find the complete list here.

Unable to find your lock system in the list? Send us an email. We are continuously developing integrations based on our customers needs. We might already be working on it!

Find a complete list here.

Unable to find your heating system in the list? Send us an email. We are continuously developing integrations based on our customers needs. We might already be working on it!

Our pricing depends on what functions you wish to use, amount of rental units and what integrations you need.

Get in touch with us and we will help you map your business needs and package Invite to make sure you save time and resources.

To start using Invite, send us an email. You will get your own agent, helping you out with planning, set-up, integrations and how-to-sessions to make sure you get the most out of Invite right from the start.

This depends on existing infrastructure. If you are connecting Invite to digital components you already have or if you are installing new hardware.

The time is also affected by how fast necessary tasks are managed on your side. When we have mapped your needs we will devise a plan and an estimate for implementation.

You can contact us at any time at support@visitinvite.com or call our support line Monday-Friday from 8am to 4pm.

You can also find good advice and help in our user manual.

Contact us at support@visitinvite.com. The more information you send, the faster we can help you.

Please describe:

  • What is not working
  • What rental unit or room is affected
  • When was the error discovered
  • What booking number (if relevant)

If possible, add a picture or screenshot of the error message. That makes it easier for us to find the cause and solve the problem quickly.

Documentation applications

Terms and privacy