How can we help?
We are here to answer your questions and assist you to get started. On this page we have made it easy for you to find answers to frequently asked questions.
About Invite
Hafstadvegen 23 | 6800 Førde
FAQ
Here you will find answers to the most frequently
asked questions from our customers. If they do not answer
exactly what you are looking for, get in touch and we will
be happy to help you.
The software
Is Invite a PMS system?
No, but you can connect it with one. Invite is a software for guest rental automation. By connecting your PMS system to Invite, your bookings can automize self-check-in, digital guest-access and energy used on heating. You will get a controll center that automatizes all your units, and access to functions to simplify your guest rentals.
Do I need to have a PMS system before I can use Invite?
We highly recommend it. The integration will give you the full effect of the automation process. Invite can be used as a stand-alone controll system. That will require some manual inputs of bookingdata per guest in Invite. After that, the access and heating will be automated. So, it can be used if you do not have a PMS system. Use of Invite without an integration can be suitable if you have just a couple of rental units to controll.
Can I manage payments with Invite?
No, afraid not. Payment and financial is handled like you did befor using Invite. For example through your company webpage or your property management system. Invite is a controll center to manage rental units. Invite creates automation between the PMS system, smart devices and guests, so everything with finance, payments, reservations – your day-to-day tasks, you do in the PMS system like you are used to.
Do I have to work in many different systems if I choose Invite?
No, your PMS system is your main system as before. Invite will collect relevant booking information like new reservations, changes etc. So no need to worry about that. But if you want to check status on access or temperature, or send a digital key or remote manage, you can do this from the user-friendly Invite-dashboard on your phone or computer. From anywhere, at anytime.
Does my guests have to download something?
No they do not. They will get a seamless, digital guest experience when they recieve their access. Either with a simple code or a simpl link to their own Guest Portal, which is connected to the rental unit they have booked.
Smart device solutions
Are the products safe to use?
Yes. Our integrated products are handpicked based on quality, security and our experience. It is also important for us that you find them user-friendly both for your business and also for your guests.
What kind of Internett do I need in my rental units?
A stabile WiFi each rental unit is recommended or an outlet for an Internett cable. A tip from us is to connect your smart devices on their own network, seperated from the guest network. We will assist you with advise on network reccomendations suitable to the hardware you choose.
What do I need to use Invite?
We utilize smart home technology – wireless components that can be controlled via the Internet. For this, you need a stable WiFi connection to which the components are connected, or an Ethernet outlet for a network cable. Our recommendation is to have the components on a WiFi network, separate from the guest network, for example. Most components prefer 2.4 GHz WiFi.
For full automation effect with access and temperature control, Invite is integrated into a compatible booking system. An ecosystem is formed between your booking system, the smart products in the rental units, and guests. This makes the guest experience smoother, and your rental routines more efficient.
Take a look at our current products and booking systems that are compatible with Invite. We are continuously expanding!
How do I know if the smart locks will fit our doors?
Compatibility with the door will depend on the chosen access system. The Danalock is compatible with most standard lock cases such as Scandi and Euro, but we recommend that you send us a picture of your lock case(s) or contact us so we can assess the compatibility with your existing lock cases. You can also refer to this document for a rough indication of whether your lock case and cylinder may be compatible. For Salto KS or Salto Space, we recommend contacting a locksmith for clarification and a site visit. We can assist you in providing contact information for one of our partners.
Danalock
Should I as admin/staff use the Danalock-app or Invite to access our doors?
It can be a good approach to use both the Danalock app and Invite, depending on the needs of different users and situations.
For guests and automatic access control based on the booking system, Invite is the automation system. It provides an easier overview of arrivals, key and temperature status, and the ability to open doors directly through the platform. This will contribute to a smoother guest experience and streamline the rental process.
For employees who require frequent access to the same doors, the Danalock app may be convenient. The administrator can grant access to the doors using the app, and users can use it to open the doors.
By combining both tools, you can benefit from both automated access control and easy administration of arrivals and keys.
Not able to remote manage the lock
Here are the steps you can take to troubleshoot and identify the cause:
- What is the distance from the Danabridge/hub to the specific lock? (bridge has a maximum range of 5 meters, hub has a maximum range of 10 meters).
- Is the Danabridge plugged into a power outlet, and does it display a green light for over 20 seconds?
- Are all components updated with the latest firmware? Check in the Danalock app under the door lock settings.
- Try disconnecting from the Wi-Fi and reconnecting:
- Ensure that your mobile device is connected to the same network you are trying to connect the Danabridge to.
- In the Danalock app, locate the appropriately named Danabridge. Go to Wi-Fi settings, press “Disconnect,” and then select your network again.
- Make sure you enter the correct password for the network. No error message will be displayed if you enter it incorrectly, so it’s important to spell it correctly.
- Danabridge requires a 2.4 GHz Wi-Fi network. Ensure that your network is operating on this frequency.
By following these steps, you can determine the potential cause of the issue you’re experiencing with the Danalock.
It says "unknown" in the Danalock app, why?
That is because the lock is set in “end-to-end” mode. In this mode, only the lock status is displayed after the action is performed. For example, if you lock the door, the status will be sent back immediately afterward.
This function is likely enabled due to a non-synchronized cylinder. By enabling “end-to-end” mode, you instruct Danalock to carry out the requested action regardless of the lock status. As a result of this function, the lock status will not be displayed in the Danalock app. However, the lock operates correctly and performs the operation you requested, functioning at 100%.
The keypad is not reacting
Can you see the lock in the Danalock app? Do you receive an error message when trying to remotely control the lock?
When you are standing by the door:
Is the Danabridge light green?
Go to “My Accessory Devices” and select the correct keypad (Danpad) – Is the battery empty? This is how you can replace them.
Does the lock light up white when you remove and reinsert the batteries?
Go to “Pairing” in the Danalock app – double-check that it is paired with the lock (name of the rental unit).
Pin codes not working
- Have the batteries recently been replaced? If so, the time setting on the keypad may have been lost and needs to be re-calibrated.
- Re-calibration is done through the Danalock app (do not use click-commands).
- Alternatively, go to lock settings, find the name of the correct device, and press the ‘time zone’ option. Press this even if it seems like it’s already set.
- Test again by entering a temporary code
If the lock does not move when unlocking or locking
The lock may have come out of alignment since installation. In that case, you can use “calibration” to readjust it.
In the Danalock app:
- Select manual calibration.
- Ensure that the door is unlocked.
- Click “Save” in the “unlocked” position.
- Lock the door by turning the Danalock lock.
- Click “Save” in the “locked” position.
- Click “Test Calibration” to verify that the door locks and unlocks properly.
How to maintain optimal service on the locks?
We recommend the following annual maintenance routine:
- Replace the batteries in the lock and keypad. Invite provides an easy overview of battery status for all locks.
- Check if the components require firmware updates through the Danalock app. The procedure can be found here. Remember to be near each lock to check.
- Perform a functional test of the lock to ensure it operates correctly.
- It is advisable to have spare parts (lock, keypad, or Danabridge) available for replacement if needed. We can assist with providing offers for this
Stuck in purple light mode?
If the component is stuck in (constant) purple light mode during the firmware update, you can use the app called Danalock Toolbox to override the update manually. The app is available for IOS and Android.
Salto
Should I as admin/staff use the Salto-app or Invite to access our doors?
It can be a good approach to use both the Salto-app and Invite, depending on the needs of different users and situations.
For guests and automatic access control based on the booking system, Invite is the automation system. It provides an easier overview of arrivals, key and temperature status, and the ability to open doors directly through the platform. This will contribute to a smoother guest experience and streamline the rental process.
For employees who require frequent access to the same doors, the Danalock app may be convenient or RFID-tags. The administrator can grant access to the doors.
By combining both tools, you can benefit from both automated access control and easy administration of arrivals and keys.
I have a problem with one of my Salto-locks
Please contact us at support@visitinvite.com so that we can clarify whether the issue is related to the lock or the software. If it is a lock issue, we recommend contacting your locksmith for further assistance.
Assembly
Can I install Invite and the smart devices on my own?
With some of the devices, that is no problem. And some devices might need professional assembly. All devices are programmed and setup for you pre-delivery with all your rental units and smart devices connected to it. Ready to use. We will support and advice you though the installation. We also have a network of partners all across the country, ready to help you if you need it.
How do I get started with Invite?
We will take care of that for you. We have a thorough onboarding process where you will be assigned a dedicated project manager who will oversee the implementation at your location. Hardware installation will be followed up, and we will handle all software integrations, including integration with your booking system. You will receive a fully set-up account, ready for use. Additionally, we will provide training for you and your staff to ensure a smooth transition and easy adoption of Invite.
How long from when I buy Invite untill I can start using it?
Normally, we have the products in our inventory. To order the integration, conduct testing, and have your setup ready in Invite, it typically takes around 3 weeks. The actual timeline will depend on when the products are installed in your rental units. However, you will have a project manager guiding you through the implementation process, and we will provide you with an estimated schedule when you place the order, ensuring you know when you can start using it with confidence.
Pricing
What is the price for this?
Invite consists of a one-time hardware costs and a monthly license for the software automation. The total price depends on your needs and number of rental units. You can get assembly included or without, it`s up to you. Don`t hesitate to contact us and we can set up a tailored offer for you and your rental business.
Support
What if I need help or have questions?
Then we are here to assist you. You can reach us by email at support@visitinvite.com anytime or call our support number Monday – Friday between 08-16 o`clock. We are also available on the chat on our website.
For support-related issues
Please provide a description of the specific room/rental unit in question. When was the issue discovered? Is it possible to attach a photo or screenshot of any error message? Providing a brief description of the issue will help us assist you more effectively. You can send this information via email to support@visitinvite.com.