Førde Guest house and Camping
Digital steps towards the modern guest
Bjørn Inge Geithus is the General Manager of Førde Gjestehus og Camping. Here they offer everything from accommodation in cabins and apartments, motorhome and camping pitches, to the rental of function and meeting rooms. Bjørn Inge is continuously developing and upgrading the campsite and always has a plan for the next step.
«Day-to-day operations have now been simplified, especially since key logistics have been eliminated and we no longer have to worry about losing keys. We are happy to recommend Invite.»
– Bjørn Inge Geithus, Manager, Førde Guest House and Camping
Why invest in new technology?
Previously, one of the biggest operational challenges was the lack of a night porter and the closing of reception in the evenings. With physical keys and manual services, issues often arose when guests lost their keys or forgot to return them. This led to unnecessary use of resources in the evening, as guests frequently arrived after closing time, resulting in a lot of back-and-forth driving to resolve the situations. In addition, the key system they had was becoming outdated. That was when they began looking around for better solutions.
Førde Camping og Gjestehus has been using new technology with Invite since the spring.
“We have great success with codes and the InStay Guest Portal instead of keys. The guest’s access is active for the duration of the booking, and when the booking period ends it is deactivated. This way we avoid losing physical items such as keys and key cards.” – Says Bjørn Inge.
Easy for guests
Invite and our booking system EasyNetBooking are connected so that everything runs automatically, from the generation of access to the delivery of this to the guest. The feedback from our guests has been consistently positive. They gain access either on their mobile via the web-based InStay Guest Portal or by using the codes sent to them — no apps to download or keys to pick up.
«We are experiencing less demand to be on site. We are saving both time and costs.»
«The role as a host does not disappear, says Bjørn Inge. Our reception is open during day time and we have more time to host when manual tasks are automated. »
Invite now runs 16 of the apartments and access to shared social spaces.
«Day-to-day operations have now been simplified, especially since key logistics have been eliminated and we no longer have to worry about losing keys. We are happy to recommend Invite.»
