To make the feedback process simpler and more efficient, Invite introduces a feature in Invite InStay that allows guests to share their review right after their stay – directly at check-out on their mobile device. This way, businesses can capture fresh impressions and receive honest feedback while the experience is still top of mind.
At check-out, guests automatically receive a request to share their experience – directly in the guest portal on their mobile device. This eliminates the risk of emails ending up in spam filters or guests forgetting important details from their stay.
In the system, your company gets a simple and clear overview of the NPS score, trends, and the comments left by guests. You will quickly gain an overview of the current status, and you can filter by any date you choose.
Feedback can be provided in two ways, depending on what suits your property best:
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NPS score (Net Promoter Score) from 1 to 10, where the guest rates how likely they are to recommend your property to others.
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Star rating from 1 to 5 stars.
You can also define feedback categories such as cleanliness, restaurant experience, and service level.
Guest reviews provide valuable insights into what works well and where improvements can be made. The star rating offers a quick snapshot of guest satisfaction, while NPS delivers deeper insights into loyalty and long-term satisfaction.
The process is designed to be fast, simple, and engaging – encouraging more guests to take the time to provide feedback.
All feedback is collected in real time and instantly available in the Invite Control Panel. Here you can view overall scores as well as open-text comments from guests. This makes it easy to identify trends, detect issues, and take immediate action.
The solution strengthens dialogue with guests and provides a solid foundation for delivering first-class experiences.
– Guests are the most important source of insight. By lowering the threshold for giving feedback, you can adapt and improve more quickly, says Hugo Mølmesdal, CEO of Invite.
Invite is a modular system
Bispegata 5 uses the Invite InStay, Access, and Webshop modules.
Do you find Invite interesting but are unsure whether you need the full system? Customize Invite based on your business’s needs. With the core module, you don’t exclude any future possibilities and can benefit from automation with the booking system right from day one. We’ve noticed that many of our customers choose to expand the system over time as they see how much time is freed up for other tasks, such as hosting or service, instead of manning the reception.
Invite is suitable for
Today, Invite is used by hotels, cabin and apartment rentals, commercial campgrounds, and construction site accommodations. We often say that if you have more than three rental units and a booking system, you’ll benefit from bringing everything together in the Invite control panel. You maintain a full overview – while Invite handles everything that can be automated.
Invite og Låssenteret inngår partneravtale
