How can we help?

We are here to answer your questions and assist you to get started. On this page we have made it easy for you to find answers to frequently asked questions.

No, but it can be integrated with one and automate routines based on it. Invite is a system for rental automation. By connecting your booking system to Invite, digital keys can be automatically distributed to guests based on bookings. Temperature control to reduce energy consumption and access to activities can also be automated for all your rental units.

For accommodation businesses, we recommend integrating with your existing booking system for the full effect of the automation. That way everything flows by itself. However, Invite can be used without a booking integration. In that case, Invite will serve as a control center for access and temperature management linked to rental units. Some manual data will need to be entered into Invite. Without integration, it may be suitable for example if you are a private individual renting out 3 or more units, student accommodations, office spaces, storage facilities or similar.

No, payment is handled the same way as before. For example, through your website or booking system. Invite’s main focus is ensuring that your business can automate access and heating before your guests arrive.

No, your current booking system remains the main system, just as you are used to, and the one you work in day to day. With an integration, Invite retrieves relevant information from the booking system. In Invite’s dashboard you can therefore monitor your rental units without being there, remotely control or adjust settings related to keys and temperature. It is also easy to assign temporary access from here. Invite is cloud-based and can be used from both PC and mobile.

No, they actually don’t. Guests receive a seamless, digital guest journey through a message containing an access code or link to Invite InStay, which is connected to the rental unit they will be staying in. In addition, the unit is pre-heated or cooled to the right temperature upon their arrival.

We have selected recommended smart products that are safe and easy to use for both you and your guests. The products have been carefully tested and offer high quality at a reasonable price.

A stable WiFi network per rental unit is recommended, preferably separate from the guest network. We assist you with network recommendations based on your needs. See also below and “What do I need to get started with Invite” further down the page.

We use smart home technology – wireless components that can be controlled via the internet. This requires a stable WiFi network that the components are connected to, or an ethernet outlet. Our recommendation is to have the components on a separate network, isolated from the guest network for example. Most components prefer 2.4 GHz WiFi.


For the full effect of automation with access and temperature control, Invite integrates with a compatible booking system. An ecosystem is formed between your booking system, the smart products in the rental units and your guests. This makes the guest experience smoother and streamlines your business’s rental routines.


Take a look at our current products and booking systems that are compatible with Invite here.

Compatibility with the door will depend on the chosen access system. Danalock fits most standard lock cases such as Scandi and Euro, but we recommend that you send us a photo of your lock case(s) or contact us, so we can assess your existing lock cases and compatibility.

For Salto KS or Salto Space, we recommend contacting a locksmith for clarification and a site visit. We can assist you with contact information from one of our partners.

That is your choice, both options work fine. Guest access is set up against booking system automation and a chosen self-opening option. For permanent employees who frequently move in and out of the same doors, the Danalock app can be downloaded and access to doors is granted by an admin. At the same time, Invite is convenient to use as it provides a simpler overview of today’s arrivals and the status of keys and temperature. It is also easy to open doors via Invite. This will be demonstrated during system training.

These are the steps you can take to identify the cause:

  1. What is the distance from the Danabridge/hub to the lock in question? (The bridge has a maximum range of 5 metres, the hub has a maximum range of 10 metres).
  2. Is the Danabridge plugged into the wall outlet, and does it show a green light for more than 20 seconds?
  3. Are all components updated with the latest firmware update? Check in the Danalock app under the settings for the door lock.
  4. Try disconnecting from WiFi and reconnecting:
    • Make sure your mobile phone is connected to the same network you are trying to connect the Danabridge to.
    • In the Danalock app, find the correctly named Danabridge. Go to WiFi settings, press “Disconnect”, and then select your network again.
    • Make sure you enter the correct password for the network. If you type it incorrectly, no error message will be displayed, so it is important to spell it correctly.
  5. Danabridge requires a 2.4 GHz WiFi network. Make sure your network operates on this frequency.

By following these steps, you can identify possible causes of the issue you are experiencing with Danalock.

This is because the lock is set to “end to end” mode. In this mode, the lock status is only displayed after an action has been performed. For example, if you lock the door, the status is sent back immediately afterwards.


This function is most likely activated due to an unsynchronized cylinder. By enabling “end to end”, you are telling Danalock to perform the action you request, regardless of the lock status. As a result of this function, the lock status will not be displayed in the Danalock app. However, the lock is functioning 100% correctly and performs the operation you ask it to do.

Can you see the lock in the Danalock app? Does an error message appear when you try to remotely control the lock?


When standing at the door: Is the Danabridge showing a green light? Go to my accessory devices and select the correct keypad (Danpad) – is the battery empty?

This is how you change batteries
Does the lock light up white when you remove and reinsert the batteries? Go to pairing in the Danalock app – double-check that it is paired with the lock (name of the rental unit).

  • Have the batteries been recently replaced? The time setting on the keypad may have been lost and it will need to be re-calibrated.
  • Re-calibration is done from the Danalock app (do not use click-commands)
  • Or go to lock settings, find the name of the correct device and press the “time zone” option. Press this even if it appears to already be set.
  • Test again by entering a temporary code.

The lock may have shifted out of position since installation. In this case, use “calibration” to adjust it back.


In the Danalock app:

– Select manual calibration

– Check that the door is unlocked – Click save in the “unlocked” position

– Lock the door by turning the Danalock lock

– Click save in the “locked” position

– Click “Test calibration” to verify that the door locks and unlocks correctly.

We recommend the following annual maintenance routine:
Spare parts can be a good idea to have on hand (lock, keypad or Danabridge) available for replacement when needed. We can assist with a quote for this.
Replace the batteries on the lock and keypad. Invite gives you a simple overview of the battery status of all locks.
Check whether the components need a firmware update via the Danalock app.

 See how to do it here. Remember to be at each of the locks to check.


Perform a function test of the lock to verify that it turns in the correct direction.

If the device has frozen during a firmware update (constant purple light) you must use the Danalock Toolbox app to update manually. Available for iOS and Android.

That is your choice, both options work fine. Guest access is set up against booking system automation and a chosen self-opening option. For permanent employees who frequently move in and out of the same doors, the Salto app can be downloaded or key fobs can be used. Access to doors is granted by an admin. At the same time, Invite is convenient to use as it provides a simpler overview of today’s arrivals and the status of keys and temperature. It is also easy to open doors via Invite. This will be demonstrated during system training.

Contact us at support@visitinvite.com so that we can clarify whether the cause is the lock or the software. If it is the lock, we will recommend contacting your locksmith.

here is a  guide (In Norwegian) to ensure that the links to InStay are displayed in the Booking.com message.

Some of the products you can install yourself. The software is delivered ready-configured for your rental. We will advise you after a needs assessment on what you can install yourself and which products we recommend having installed by a professional fitter/electrician. Explore our integrations here

We take care of that for you. We have a thorough onboarding process where you are assigned a dedicated project manager who oversees the implementation at your location. Hardware is installed and we handle all software connections, such as the integration with your booking system. You receive a fully configured account, ready to use. We then provide you and your employees with training to make it easy for you to get started and begin using Invite.

We have the products in our warehouse. To set up the integration, complete testing and have your configuration ready in Invite, approximately 3 weeks should be expected. It will then depend on when the products are fully installed in your rental units. However, you will have a project manager to guide you through the implementation and you will receive an estimated timeline from us when you place your order, so you can feel confident about when you can start using it.

The solution consists of a one-time fee for the products, and the software itself is a monthly subscription licence. Explore our modules and packages here.
We tailor each quote to the number of units and actual rental needs. You can also receive a quote for the software only if you wish to purchase the products and have them installed by your local suppliers. Feel free to contact us for a customised and non-binding quote.

We are available to help you. Contact us at support@visitinvite.com at any time, or call our support phone Monday–Friday 08:00–16:00.

Please describe which room/rental unit it concerns. When was the issue discovered? Is it possible to attach a photo or screenshot of any error message? A brief description of this makes it easier for us to assist you. This can be sent by email to support@visitinvite.com