Hotel
Verdde Hotel Lakselv
– In practice, it works perfectly!
Verdde hotel in Lakselv is beautifully situated in the landscape and has 40 rooms. The hotel has a busy summer season running from June to September and is visited by both business travelers and tourists. The hotel is open year-round, and during the low season it is mainly business travelers who visit.
«In practice, it works excellently; the system runs automatically in the background without us needing to do anything.»
– Elise Pedersen – Hotel Manager
Seasonal variations and flexible reception
With high pressure during peak season and varying occupancy in low season, Verdde has explored ways to make reception more flexible and adopted Invite InStay. This eases the pressure on reception when the hotel is busy and opens up the possibility for guests to check in and out themselves. At the same time, the hotel can meet guests’ need for information and their expectation of a high level of service during low season.
How does the Invite InStay guest portal work?
Invite InStay retrieves information from the booking system daily and automatically sends guests an information message with the option to check in. Here they are welcomed, given their room number, as well as information about the hotel and the surrounding area. Guests are also given access to an FAQ covering the most commonly asked questions, and can easily find the information they need without visiting the front desk.
And are the guests happy?
Guest feedback shows that they are very satisfied with how easily they can access relevant information. They find it easy to navigate and experience the process as intuitive. Now they have the information available in pocket format – when they need it, and no longer have to wait at the front desk during busy periods.
Everything in one place – with exciting operational savings on the horizon
For Verdde, having everything in one place simplifies the entire stay for both staff and guests. “We use the platform as an information channel to give guests easy access to relevant information about the hotel and the surrounding area, both before and during their stay.”
What is great is that we have experienced exceptional service and follow-up from Invite, and we look forward to making use of more of the opportunities their solution provides. With the ability to add different modules to the same platform, we are exploring the possibilities of remote access control and smart heating management — both to eliminate manual keys and to gain oversight and easier control of energy consumption.
«We are optimistic about how these smart solutions can help us save both time and money in the future.»
– Elise Pedersen – Hotel Manager
