Invite og Låssenteret inngår partneravtale
A simple way to reduce costs, free up time and elevate the guest experience!
Discover a seamless way to optimize costs, save time, and elevate the overall guest experience by embracing self-service check-in and check-out solutions. Whether you aim to reduce reception hours, offer 24/7 convenience, or integrate a new digital guest journey, the benefits are undeniable.
- Reduce reception opening hours
- Provide 24/7 check-in and check-out
- Guests don’t have to visit the reception upon arrival and departure
- Integrate check-in and check-out into a new digital guest journey.
Regardless, guests prefer self-service if given the choice. Not many guests prefer to wait in line to check-in or take detours to pick up keys. Invite is integrated with booking systems so that the entire process is automated, and your booking system gets updated. You can track the entire guest journey online with the Invite control center and assist guests remotely if needed.
This is what a guest journey could look like
You can choose how much of Invite you want to use in your setup, but here is an example:
Check-in: Guests are prompted to check-in on their mobile. You receive confirmation of their arrival, and guests gain access to their digital keys after confirming checking in.
Digital keys: Guests receive an email and/or SMS with code(s) for all doorlocks. By also including link to the Guest Portal it enhances user-friendliness. The key is valid from the reservation start time.
Arrival: As soon as the guest uses the mobile key on the lock, the status changes to arrived.
Stay: During the stay, guests use their PIN code or the Guest Portal to access the accommodation. If additional activities are purchased, Invite can grant access to them, such as boat rental, sauna, etc.
Check-out: If the guest leaves earlier than the standard check-out time, they can check-out in the Guest Portal. This allows the cleaning staff to start their work earlier.
To sum up the guest journey:
In this process, we’ve outlined a guest journey featuring mobile check-in, access to digital keys and early check-out. This comprehensive experience encourages guests to actively utilize the Guest Portal for additional services. For a streamlined approach, automated SMS distribution of PIN codes can be implemented solely for access during the reservation period. This eliminates the need for traditional check-in or check-out procedures, providing a flexible foundation to create a personalized guest journey tailored to your specific needs.
Talk to an advisor to discuss possibilities and find the processes that suit your business.
